startup
Working with Clients in the Cleaning Business
In cleaning services, how you communicate with clients is as important as the cleaning itself. In 2025, UK clients expect professionalism, trust, and personal attention. This guide explains how to interact effectively, build long-term relationships, and secure repeat bookings
MB
Maidbos
3 mins read
30
Likes
31
Recommends
31
Helpfuls
Professional Communication
Clear and polite communication sets the tone for the client relationship. Best practices include:
- Respond quickly to enquiries — ideally within 1–2 hours.
- Confirm bookings in writing (WhatsApp, email, or Cleanwich platform message).
- Send reminders a day before the job.
- Use professional but friendly language.
Clients often choose the cleaner who replies first and communicates clearly.