Terms Of Service

1. About Us

The website Maidbos (“Site”) and related guides, templates, courses and materials (“Content”) are provided by Maidbos.

These Terms apply to all users, including cleaning businesses and end-clients. If you purchase as a consumer, you have statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Consumer Contracts Regulations”). Nothing in these Terms affects those rights.

2. Acceptance of Terms

By accessing the Site, creating an account, or purchasing/using our Content or services, you agree to be bound by these Terms, our Privacy Policy, and any product-specific terms displayed at checkout. If you do not agree, do not use the Site.

3. Nature of the Content Educational & Advisory Only (No Guarantees)

Our Content provides general educational guidance for the cleaning industry. It does not constitute legal, tax, accounting, HR, financial, health & safety, or other professional advice. You must obtain independent advice tailored to your circumstances. Implementation and outcomes are your sole responsibility.

No earnings or results guarantees. We do not warrant that you will achieve any particular profit, revenue, client acquisition, savings, or other business outcome. Examples and case studies are illustrative only and not promises of results.

4. Intellectual Property & Licence

All Content on the Site is owned by us or our licensors and is protected by the Copyright, Designs and Patents Act 1988, database rights, and other intellectual property laws. Except as expressly permitted below, all rights are reserved.

Upon purchase or subscription, we grant you a limited, revocable, non-exclusive, non-transferable licence for your own internal use (or, if you are an individual, for your personal use) to access and use the Content strictly as permitted by these Terms.
You may download and store a reasonable number of copies solely for your internal use, and you may print extracts for the same purpose, provided that all copyright and proprietary notices are preserved.

Copying & Redistribution Prohibited

You must not copy, reproduce, distribute, resell, sub-license, publish, share, upload to public drives or forums, make available to third parties, or otherwise commercialise any Content without our prior written consent. This includes, without limitation, posting videos, templates, or PDFs to client portals, social platforms, or file-sharing services; mass emailing our materials; or using them to create a competing product. Any automated scraping, harvesting, or bulk downloading is strictly prohibited. Fair dealing exceptions under UK law are preserved.

We may use technical measures (e.g., watermarks, access restrictions) to protect our IP. We reserve the right to suspend or terminate access for suspected infringement and to seek injunctive relief and damages.

5. Accounts, Access & Acceptable Use

Keep your login details confidential. Accounts are single-user unless we agree team seats in writing.
Do not use the Site unlawfully, to transmit malware, to infringe third-party rights, or to circumvent security.
We may audit usage to prevent abuse and protect our IP.

6. Orders, Pricing & Payment

Prices are shown inclusive/exclusive of VAT as indicated at checkout. If VAT applies, you must pay it.
We use third-party payment processors. You authorise charges to your chosen payment method.
We may refuse or cancel any order (e.g., for suspected fraud, pricing error, or breach of these Terms).

7. Digital Content — Consumer Cancellation & Refunds

If you purchase as a consumer, you ordinarily have a 14-day right to cancel under the Consumer Contracts Regulations for digital content. However, if you choose to access or download the digital content immediately, you will be asked to consent to immediate performance and acknowledge that you lose the right to cancel once download/streaming begins. This does not affect your rights if the digital content is faulty or misdescribed under the Consumer Rights Act 2015.

Business customers do not have statutory cancellation rights for change of mind. Any goodwill refunds are at our discretion.

8. Third-Party Tools & Links

We may reference third-party tools, calculators, or websites. We do not control and are not responsible for third-party content. Use at your own risk and subject to the relevant third-party terms.

9. Marketing Communications (Opt-In; Cleaning-Industry Only)

By ticking an opt-in box or otherwise expressly consenting on the Site, you agree that we may send you marketing communications by email concerning only cleaning-industry topics (e.g., cleaning business guides, templates, events, offers for relevant courses, and product updates). We rely on your consent under UK GDPR and the Privacy and Electronic Communications Regulations 2003 (“PECR”). We will not send marketing on unrelated topics without a separate consent.

You can withdraw consent at any time by using the “unsubscribe” link in any email or by contacting us.
We do not sell your personal data. See our Privacy Policy for details.
Service and transactional emails (e.g., receipts, critical updates) are not “marketing” and will still be sent as needed.

10. Disclaimers

The Site and Content are provided “as is” and “as available”. To the fullest extent permitted by law, we exclude all warranties, conditions and representations (express or implied), including those relating to accuracy, completeness, non-infringement, quality, fitness for a particular purpose, or availability.

Without limiting the foregoing, you acknowledge that application of our Content in your business involves variables outside our control, and that you bear all risk for implementation decisions and outcomes.

11. Limitation of Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.

Business users

To the maximum extent permitted by law, we shall not be liable for: (a) loss of profits, revenue, business, goodwill, or anticipated savings; (b) loss or corruption of data; (c) consequential, indirect, or special losses; in each case whether arising in contract, tort (including negligence), misrepresentation, restitution, or otherwise. Our total aggregate liability arising out of or in connection with the Site, Content, or any contract with you shall be limited to the total fees paid by you to us in the 12 months preceding the event giving rise to the claim.

Consumers

If you are a consumer, we are responsible for foreseeable loss and damage caused by us. We do not exclude liability where it would be unlawful to do so. We are not liable for losses that are not foreseeable, for business losses, or where you use the Content for commercial purposes contrary to these Terms.

12. Indemnity (Business Users)

If you use the Content in the course of business, you agree to indemnify us against claims, damages, costs and expenses arising from: (a) your breach of these Terms; (b) your misuse or unauthorised distribution of the Content; or (c) your infringement of third-party rights.

13. Suspension & Termination

We may suspend or terminate your access immediately if we reasonably believe you have breached these Terms (including the no copying/redistribution clause), if required by law, or for security reasons. On termination, your licence ends and you must cease use of the Content, save for copies you are entitled to retain by law.

14. Data Protection

We act as a controller of your personal data under the UK GDPR and the Data Protection Act 2018. We will process personal data lawfully, fairly and transparently, for specified purposes only. See our Privacy Policy for details of processing, retention, international transfers, and your rights.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified on the Site or by email. Continued use after the effective date constitutes acceptance. If you are a consumer and do not agree to changes for a paid-up period, contact us to discuss options.

16. Governing Law & Jurisdiction

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, provided that if you are a consumer resident in the UK you may bring proceedings in your local courts.

18. Miscellaneous

Entire agreement: These Terms, together with policies referenced, form the entire agreement.
Severance: If a provision is invalid, the remainder remains in force.
No waiver: Failure to enforce is not a waiver.
Assignment: We may assign our rights; you may not without consent.
Force majeure: We are not liable for events beyond our reasonable control.
Notices: We will contact you via the email linked to your account.