Privacy Policy

1. Who We Are

maidbos.com (“we”, “our”, “us”) operates this website and is responsible for the collection and use of personal data when you access our site, purchase guides or courses, or subscribe to updates.

If you have any questions about this Privacy Policy or how we handle your data, please contact us via email

2. What Data We Collect

• Identity data: name, business name.
• Contact data: email, phone number.
• Account data: login credentials, preferences, saved content.
• Usage data: pages visited, resources downloaded, time on site.
• Marketing preferences: opt-ins and unsubscribes.

3. How We Use Your Data (Lawful Bases)

• Contract: to provide purchased guides, courses and account services.
• Consent: to send marketing emails about cleaning-industry topics only.
• Legal obligation: invoicing, tax records, compliance.
• Legitimate interests: site analytics, fraud prevention, product improvement (balanced against your rights).

4. Marketing Communications

We will only send you marketing emails if you have given explicit consent, and only about cleaning-industry–related subjects (e.g. cleaning business guides, templates, course offers, relevant events).

You can withdraw consent at any time by clicking “unsubscribe” in our emails or by contacting us via email.

We do not sell or share your data with third parties for their marketing. Service emails (receipts, critical updates) are not marketing and will always be sent.

5. Cookies & Analytics

We use essential cookies for site functionality and optional analytics cookies to improve our services. Analytics data is anonymised where possible. You can manage cookie preferences via your browser or our cookie banner.

6. Data Sharing & Transfers

We may share personal data with trusted service providers (e.g. payment processors, email delivery, hosting). These parties act under data processing agreements consistent with UK GDPR. If data is transferred outside the UK, we ensure adequate safeguards (e.g. UK IDTA, EU Standard Contractual Clauses).

7. Data Retention

We keep personal data only as long as necessary:

• Account data: for the lifetime of your account + 6 years for legal purposes.
• Transaction records: 6 years (tax and audit).
• Marketing preferences: until you withdraw consent or 2 years of inactivity.

8. Your Rights (UK GDPR)

• Right of access — obtain a copy of your personal data.
• Right to rectification — correct inaccuracies.
• Right to erasure — request deletion where lawful.
• Right to restrict or object — stop or limit processing in certain cases.
• Right to data portability — receive your data in a machine-readable format.
• Right to withdraw consent — for marketing at any time.

To exercise rights, contact us via email. We will respond within one month.

9. Security

We implement appropriate technical and organisational measures to secure data, including encryption, access controls and regular audits. However, no system is fully secure and you use the Site at your own risk.

10. Complaints

If you have concerns, please contact us first. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk.

11. Changes

We may update this Privacy Policy from time to time. Material changes will be notified via the Site or by email. Continued use of our services after changes indicates acceptance.