WhatsApp Message Templates
Many UK clients prefer WhatsApp for quick communication. Here are ready-to-use examples:
| Situation | Template |
|---|---|
| Initial enquiry response | “Hello [Name], thank you for reaching out! We provide [service] in [area]. Our rates start at £[rate]. Would you like me to check availability for [date]?” |
| Booking confirmation | “Hi [Name], your booking is confirmed for [day, time]. The cleaner will arrive at [address]. Please let us know if there are any special requests.” |
| Post-clean follow-up | “Thank you for booking with us today! We’d love your feedback. If you’re happy, could you please leave us a quick Google review?” |
Email Templates
Email is useful for formal communication, especially with landlords, estate agents, or corporate clients:
| Situation | Template |
|---|---|
| Quotation |
Subject: Cleaning Quote for [Property/Service] Dear [Name], Thank you for your enquiry. Please find our quotation for [service] below: • Service: [Service details] • Price: £[Amount] • Date/Time: [Proposed schedule] Please confirm if you’d like us to proceed. Best regards, [Your Name / Business Name] |
| Invoice |
Subject: Invoice #[Number] – Cleaning Services Dear [Name], Please find attached the invoice for cleaning services provided on [date]. Amount due: £[Amount] Payment method: [Bank transfer/PayPal/etc.] Thank you for your business. Regards, [Your Business Name] |
| Follow-up after service |
Subject: Thank You for Booking with [Business Name] Dear [Name], We hope you were satisfied with our service on [date]. Your feedback is very important to us. If you have a moment, we’d be grateful if you could leave us a review here: [Link]. Best regards, [Your Business Name] |
Phone Call Scripts
Phone conversations should be polite, concise, and professional. Example scripts:
| Situation | Script |
|---|---|
| Answering an enquiry | “Good morning, [Business Name], how can I help you today?” |
| Taking a booking | “We can schedule your clean for [day, time]. The service includes [list]. The price will be £[amount]. Would you like me to confirm your booking?” |
| Handling a complaint | “I’m very sorry to hear that, [Name]. Thank you for letting us know. We’ll arrange for a cleaner to return and correct this at no extra cost. When would be convenient for you?” |
Conclusion
Using professional communication templates saves time and ensures consistency across your business. In 2025, quick responses via WhatsApp, formal email templates, and polite phone scripts will help you build trust, handle issues smoothly, and secure repeat clients.
And if you want to manage it all more efficiently, platforms like Maidbos already have these templates integrated, letting you focus less on admin and more on growing your business.